There was buildup of shampoo on the shower floor. The kind that would only happen if the room is rarely cleaned well. The toilet stopped working once and, even after 'fixed', it was still in poor condition. One of two elevators was out during our stay. The indoor pool was freezing cold and not clean. The service in the restaurant was atrocious. There was nobody there and I still couldn't get service. My wife asked for hot water for tea, was given some kind of hot brown water. After we asked what it was, the waitress said she was sorry and didn't know how to work the machine. Ok, but why not just say that instead of handing my wife whatever the hell came out of the machine without a word until we said something? The location is very good, but the hotel failed to deliver what was advertised on virtually every other level.