Prague Apartments Sokolovska 91

Don't know why the apartment is rated (self-rated?) as 4-star, not really true from my view. I stayed there for 6 nights. Many points to complain: 1. Extra cleaning charge is mandated. It does not added in the fee that shows up in hotels.com's confirmation email. 2. The apartment is not dirty, but certainly not clean. 3. No free house keeping service irrespect how long you stay from my experience. 4. No microwave oven, broken kettle. 5. Free toiletries advertised on the webpages are not availabe upon check-in. You need to ask for it, and subject to a certain delay before you really received it. 6. The property is not responsive to guest's inquiry. It takes 1~2 days delay. I asked for a receipt for my stay (I paid by credit card to the property directly) upon my check-in. I got it 2 weeks later, after sending a few emails to remind the property over and over. 7. The property is next to tram stop. It's noisy whenever tram passes by even you close the windows (you know the long operation hours for trams).