8/10 Ottimo
3 aprile 2022
The hotel overall is beautiful. Pools are great, hotel is clean, staff is very polite, and location is unique.
A few important watchouts to be aware of. 1) Internet - we were shocked and disappointed to learn at check-in that Internet was not included and we need to pay $15 per day per device. there is also zero common area use in the lobby for free either. 2) all inclusive was not indeed all inclusive. The hotel charges extra for premium alcohol and drinks. $100 per day per person 3) restaurant access - there were virtually no reservations available during the entire week that we stayed.
This hotel does hidden fees and gimmicks which was not acceptable upon check on. We expressed our discontent with the Internet situation given that I needed to work remotely during our trip. The receptionist had zero sympathy and even took 5 minutes to find the fine print hidden in Orbitz booking which vaguely eluded to Internet could be an additional charge. If it’s not clear during the booking process, then something is wrong.
I would recommend factoring in these additional costs when selecting your hotel. We paid $3800 for our package through Orbitz and ended up having to pay a lot of extra money which was unexpected. This is neither honest nor transparent pricing.
If the hotel and Orbitz simply put in bold print, all of the extra costs the customers will absorb, they would likely have a different outcome with attendance at this hotel.
Martin P, fuga romantica di 6 notti
Recensione degli ospiti Orbitz verificata
