The pictures look amazing and beautiful but on arrival I was disappointed to find stains in the carpet, an uncleaned toilet, and stairs - tons and tons of stairs. The booking gave the impression it was all on one floor, but found out on arrival that two of the bedrooms in the family suite are located on an upper floor and it wasn't fun to have to drag heavy luggage first down the stairs to the basement and then up the stairs again to our rooms. We called room service for help with our luggage, of course, because our family is in their 70s and 80s. Service was good and quick so we recommend requesting bell service on arrival. Yes, in the basement is where the entrance to the rooms are if you aren't in the main building and it feels like a basement with lots of concrete everywhere. There is a feeling of Swedish influence in the decor (think Ikea). It was a lot of space for the price so a good value. The pool/spa is very nice and the area is very peaceful - feels a bit like camping out in the country. That said, there was also a funny smell in our rooms like bug spray had recently been administered. I wouldn't stay again, but I might recommend it for a country retreat.