4/10 Discreto
17 giugno 2022
Bare bones basic hotel better options around
The Hop Inn Makati is modern and the rooms are a good size for what you pay & they are very clean.
There is an average sized TV with a reasonable selection of English speaking channels.
This is a bare bones basic budget hotel & they provide two bottles of free water and that is it, there are no dental kits, no tea & coffee making facilities, no slippers or anything else.
The bathroom is a good size and there is a hair dryer provided.
The shower water pressure is mediocre and the temperature is poor as it only ever gets to warm at best.
There is no fridge or kettle in the rooms, no tea or coffee, no dental kits or slippers.
The policies in this hotel are not customer orientated and rules are enforced for what appears to be no other reason than just to be stubborn and seem to have no focus on customer experience.The staff here are insensitive and unfriendly and when I arrived I was walking with a backpack a bag and a suitcase and as I approached the entry the security walks up to me before I even got near the front door and says i want to see your vaccination certificate. I told him I had it a& again he demanded to see it and I said can't you see I have no free hands but I will go inside put my bags down and show you. A very unfriendly and unwelcoming way to be treated.
When u check in the staff make u sit around for hours just to enfirce their 2pm check in which many customers in the lobby were complaining of. Clean rooms very firm beds. Poor water pressure. No fridge
Jeffrey, viaggio di 2 notti
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