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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Escape to an oceanfront retreat where you can rejuvenate in style by day and savor gourmet flavors by night.

Choose dates to view prices

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Front of property - evening/night
Reception
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Rooftop terrace
Nestled close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa offers a tranquil oasis with a rooftop terrace, poolside bar, and outdoor pool. Savor the flavors at one of three on-site restaurants or unwind with yoga classes at the gym. Guests rave about the dining options and central location.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free parking
  • Gym
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Beach towels
  • Hot tub
Feel at home
  • Microwave
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is $225
includes taxes & fees
$186 per night
Mar 3 - Mar 4

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Bathrobes
  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
  • 1479 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 482 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
  • 1479 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
  • 1079 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. The pool and helpful staff get great marks from fellow travelers.

All inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli
  • Water dispenser

What to do

  • Yoga classes
  • Pool table
  • Beach nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser

Accessibility

  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Tile flooring in room

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's an outdoor pool.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's free valet parking.

What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.

What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?

Onsite recreation at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.

Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there are 3 onsite restaurants.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. The local area is popular for its beaches and our guests say it is very central.

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very Good

Great place to relax for a conference
I attended a conference at The Reef 28 and was very pleased with the hotel as a vegetarian. The rooms were huge, and the water filling areas were close. The breakfast was huge, with so many options and someone who could make specialty egg products. I appreciated that the items were labeled, though in a few causes, I wish it was a little cleared as to what was vegetarian. I'm glad they rotated menus daily on the main restaurant. I also appreciated that on the Mexican restaurant, they rotated the vegetables each day that I ordered tacos. The rooftop bar was also quite scenic, and I appreciate the energy one day when they brought in dancers. Overall, I liked this place for a conference, and look forward to attending next year.
Samir, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Robert, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

London, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

La experiencia fue miy buena, Denisse la bartender expectacular. El servicio en el front desk muy bueno.
Yelmaris, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great value near everything.
Good value for price. Located near Mamitas Beach Club and 5the Avenue. The rooms are comfortable, the breakfast was included and buffet style or in restaurant. There is a rooftop bar. Pool also on rooftop was small, not lap poo. Gym was basic and a little under par. Over all liked our stay.
Tor, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Frederick, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Harsh, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Guillermo, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Mixed feelings
Pros: Location is ideal. Room is very clean. Very confortable bed; not too soft not too hard. Mexican restaurant is very good. The drinks (in the all inclusive option) are very good at the Mexican restaurant. It was relatively quiet in the streets in this area. Italian restaurant is average. Wine included in the all inclusive option is average. Cons: The rooftop is very underwhelming. There is 11 sun loungers by the pool. Eleven…for a hotel with 150+ rooms. They put some tables and stool chairs instead of sun loungers. Very uncomfortable. There are so many VIP sun beds that you can’t use… Pool is cold. Alcohol served is not good quality and I couldn’t get a margarita that doesn’t taste like syrup. Rooftop is a real disappointment.
Bruno, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service, a pleasant place for a vacation. Highly recommend! Hanan
Hanan, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Patricia, 3-night trip
Verified Expedia guest review

6/10 Good

Average property. Watch out for fake taxi drivers near hotel. What appeared to be a legit taxi driver over charged my credit card for a one way taxi drive to Cancun airport. Book taxi online and pay upfront. Hyatt hotel next door is way nicer hotel.
Gilbert, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Rosa and Christian were very welcoming. We will stay at this resort again!! 😊
Shannon, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Awesome stay for a full Playa experience!
Great hotel in the heart of Playa!
Jordan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff, nice room. I will definitely be back!
Jason, 5-night trip
Verified Expedia guest review

10/10 Exceptional

We opted for the all inclusive package as for just a few dollars more we didnt need to pay for drinks and snacks we tried the restaurant and even went to eat locally.Great deal!! Really liked the vibe, definitely the roof top is for the party animal in you,but if your for the quiet life the restaurants at the hotel are a good bet! We went to the sister resort in the day to use the beach which is quiter than the local beach at Reef 28. Great location ,walkable with many other dining and shopping options right on 5th Avenue.
jonathon, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay for 2 weeks. So many excellent food options. Staff was plenty and very guest focused.
john, 14-night trip
Verified Expedia guest review

6/10 Good

Stay was just ok.. location was cool
jermaine, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel, staff, food & location…zero complaints…& price one of the best parts!
Joseph, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing staff, amazing location, amazing hotel & amazing price!
Joseph, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Irina, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Was a fantastic stay, Staff was 10/10
Angus William, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel is BEAUTIFUL! I loved the whole aesthetic especially in the main breakfast dining area and Asian restaurant. The rooftop pool was beautiful as well. I loved the DJ, food, and entire vibe up there that went on all day even in the rain. The rooms were clean, spacious, and lovely to look at. I especially enjoyed the shower and balcony. Oh and the welcome snacks & champagne were a special touch as well! The staff was so warm, helpful, and accommodating we couldn’t have asked for more. The hotel is in walking distance from the beach and lots of dining and shopping options. We enjoyed our meals and drinks and they made it very clear what was included with the all inclusive! The Asian restaurant was our favorite. Would ABSOLUTELY love to stay here again! The spa is gorgeous, hopefully we can try it out next time.
Aleisha, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

It was very clean and the staff was super nice.
Momina, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great experience! Second time staying here and we really like it, the only thing we don’t like much is the food options. Other than that the staff is great and super friendly and love how close it is to Quinta Avenida which is where everything is.
Erika Edith, 7-night romance trip
Verified Expedia guest review

General property information

Travelers Say
"The hotel pool on the roof is wonderful with good service and great views!"
Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM