Holiday Inn Plovdiv

I thought it is a great new hotel in Plovdiv with very clean, modern, bright rooms with comfortable bad, But.. We were there three times this year (we are tourists from Sofia) during three different seasons and each time the air conditioning was able to work only in cooling mode (even now in the autumn when outside it is 13 degrees C and even lower at night)! The staff explained to us that the system can be configured to work only in one mode: cold or hot. We were shocked. And when we asked why in 1st of October they did not configured it to heating mode the answer was: the temperature will increase a little in the next few days. Like it is going to be 30-35 degrees C and be summer again!!! It is absurd, and even more shocking that the staff accepted this explanation as very logic and matter-of-course.! This is absolutely unacceptable for every hotel that advertises that it offers air conditioning with heating and cooling, and even more unbelievable for a 4-stars hotel! That was our last stay there. We have now returned sick and will need to take medicines. And the most interesting thing was that in the lobby the heating was working... Very disappointing !!!

Great room- clean and comfortable with decent aircon. Bathroom was good- powerful shower. Parking was outside the front of the hotel, although there are only a few spaces. Staff were professional although not all of them were as helpful as at many of the smaller hotels we stayed in during our road trip around Bulgaria. On returning one night at 11.30, we were told that the bar was closed and no attempt was made to offer a solution. Strange, as it was open until 12 the next night. The location is ok- only a 20 minute walk into the centre, but in future I would stay somewhere closer during summer, as the walk is not too pleasant in the intense heat! Useful supermarket just next to the hotel, but more of a walk to decent restaurants.

This was an exceptional stay. By far the best Holiday Inn hotel I've ever been to.