Staff was welcoming and friendly. First room assigned, light in bathroom not working, coffee maker not working. Front desk assigned a second room. Clean room, but no shampoo. Front desk gave me a full dispenser. Quiet,soft mattress, peaceful sleep. Housekeeping never visited room. Trash, linens, beds never cleaned or tidied. Breakfast was made as presentable as possible by a pleasant woman. The product was acceptable.
I have stayed at The Hyatt and Marriott Hotels in this small town, and will chose Hyatt from now on. For the same price point, I feel Hyatt tries harder.