Ninh Binh Hidden Charm Hotel & Resort

a lovely hotel with friendly staff - nothing was too much trouble. They went above and beyond what would normally be expected... very impressed. Maintenance of cycles needs to be attended to though as they were pretty shoddy for a hotel of this standard. Location is ideal with a short walk to the restaurants and shops and boat cruise, scooters and cycles for hire for the further out attractions, comprehensive directions from the tour staff at reception.

Excellent all round

Nicely maintained, cosy and good service. One of the nicer hotels in Ninh Binh and in a good location.

We very much enjoyed our stay at this hotel. Staff were incredibly helpful and friendly, and provided a lovely service. All the staff we interacted with spoke English very well and seemed interested in making our stay pleasant. The room was very nice (Cosy Superior Room), bed was very comfortable and the everything was clean and in good working order. The glass wall between the bathroom and the bedroom was an interesting design choice, there is a blind though, so privacy isn't an issue if desired. The only negative with the bathroom was the fact that the position of the bath means that the shower will always cause water to pool on the floor. The restaurant and room service food was fine, although it didn't meet the standards set by the staff and the room. That said, we enjoyed the breakfast options both mornings. We were asked about our dinner as we left the restaurant and we mentioned that the food was not fully hot. We were pleasantly surprised by the arrival of two cups of delicious tea at our room shortly thereafter, we really appreciated this gesture. The laundry service is more expensive than getting it done outside but our clothes came back quickly and smelled nice. We would happily stay here again, it was, overall, a high quality experience. Thank you to all the Hidden Charm staff

This hotel was absolute highlight in terms of lodging of our entire trip! The hotel was so clean and comfortable. Typically we stay in Hilton and Marriott brands so if you are familiar with them this would be the equivalent of any of the 4+ star hotels in the United States. During our trip my wife got food poisoning. We are in a different country, don't speak the language well, have no idea about the level of medical care or where to get it for that matter. The hotel called a doctor that made a room call, and brought prescriptions, and arranged the entire thing with a translator. The doctor gave my wife the medication she needed. I asked where an ATM was so that I could go get money to pay the doctor because there was no chance that they took insurance. The hotel staff caught up with me in the lobby and told me that they were picking up the cost of the doctor and the prescription. All they were concerned with was that my wife got better. As if that wasn't amazing enough, they made special tea and special meals and delivered them to the room for her for our whole stay. In terms of service there were 3 staff members that were literally available 24 hours a day for anything we needed. They made us feel like we were the only customers in the entire hotel, but it was packed. I could go on for a long time about how they made this portion of our trip amazing. The hotel, staff, food, service, everything was absolutely amazing.