Don't Book Here!
We had to cancel our plans to Thailand due to COVID. All hotels and airlines were willing to work with us in some way or another except this hotel. They refused to help but gladly took our money. They wouldn't take any of our calls or calls from the Expedia rep that was doing his best to help us. I understand the current situation is not their fault but they way they handled the situation was not professional by any means. Severe lack of customer service.