At my checkink-in, I received a free voucher of 30 Euros, to be spent at the roof-top bar (Grand Etage). It was meant to be a gift as a VIP guest.
I asked if the expense could be charged on my room. The answer was yes.
I spent the evening at the roof top bar, and I asked the waiter to charge the bill on my room.
When I checked out, I gave back the voucher to the reception, claiming for the 30 Euros discount on the roof-top bar bill, but the receptionist (a girl with long brown hair) told me that I should had given it directly to the waiter the night before and that I couldn't get any refund.
She showed me the part of the voucher that said this (font number: 5).
I politely protested, arguing that I am not used to read small-font notes on vouchers (As a lawyer, I already do it on contracts. When I receive a VIP voucher in a 5 stars hotels, I fell free not to read it at all, relying on the simple fact that it's a gift).
The girl replied that her colleague for sure was clear about the way the voucher had to be used.
At the end of the day, I was told that the bill was goig to be charged on my credit card.
- What was meant to be a present, revealed as a scam (If it wasn't for the voucher, I would have never visit the roof bar);
- When I left, I didn't hear anything like: "thank you for staying at our hotel". Generally when I am in a 5 stars hotel, I expect kindness.
- The whole situation was created by acceping a voucher that I never asked.