Torre Mannelli Suites

There was a bat living in the rafters. The ceilings are high and we could not get it out. Owner did nothing to remove it and will not refund us. She put us in another hotel (that is nearly $200 less a night because it had no view and was the size of a closet) and refuses to refund us the difference. A previous review shows she did the same thing to another couple. She pretends the back up hotel (Hotel Centro) is that of a friend but our receipt shows it is owned and managed by the same company. It’s a scam going on to charge guests huge amounts for lessor accomadations. The manager is rude and extremely difficult. In addition, the hotel is not marked at all and she gave us horrible directions taking us a half mile away from the hotel. Our GPS took us directly to it but there was no sign marking it. Do not stay at this place. Hotels.com should forbid this woman from posting her hotel before she takes advantage of more customers. Do not stay here. We never want to return to Florence again because our experience with her was so horrible.

Can’t find a more central location... and the views from the suite balcony is amazing. Drinking coffee in early morning looking out over the Ponte Vecchio is priceless. Was met by staff member to check in.. he walked us thru all the details and amenities, as well as helped with any additional services or suggestions. Great couple of nights to finish our a memorable week in Florence