Grand Master Suites

We booked a 2 bedroom luxury apartment and the room and service was completely different to that advertised. There were many maintenance issues including: broken external sliding door lock, missing and loose tiles, shower heads broken and kept falling down, soiled and stained furniture. The room was not serviced daily as advertised. We tried to contact them during our 4 day stay and they did not answer phone calls and did not respond to Whatsapp messages. They finally responded after we had checked out offering clean towels and room servicing. The kitchen was also missing a number of utensils so it was difficult to cook for a family. The drain pipe under the sink came loose and flooded the kitchen and we could not contact anyone. The hotel is in a good location however we would strongly advise not to book this apartment.

Bad Bad Bad

The service was great from the front desk staff (esp. Alessandr) to the maintenance and cleaning staff were wonderful. The location could not be better, and I would recommend to anyone!

Everything was amazing... location, cleanliness, comfort and stuff. U can easily reach it from Spanga Metro Sation, almost 5 min walking, The street was full of shopping stores, other convenient stores and large super markets. if u like walking, then u can visit most of the sightseeing by walking average 20-30 minutes, Spanish leders are almost 1 minute walking. Would definitely do it again

Superb!!!

It was a wonderful experience the rooms were spacious and clean the WiFi could have been better considering for many the only connectivity they have is in their rooms, for business, family, and various uses. Other than that everything was wonderful.

Very Clean and fresh room. The only thing I didn’t like is that elevator only goes to 4th floor so if your room is on the top floor (5th) you will have to use the stair to get from 4th to 5th floor.

Nice bed and breakfast location on popular street in Rome. If you don’t mind late night noise and early morning noise this is a good spot for the price. Walking distance to shopping and Spanish steps.

Great location. Room very clean, on smallish size which is pretty normal for a city. Not a b& b and no coffee pot as advertised. A kettle with a packet like instant coffee.Couldn't use ac the last nite. Apparently their ac systems doesn't shut off unless you manually do it which didn't know or wouldn't have anyway cause temp was perfect when on. We kept hearing an occasional drip sound but thought it might be coming from wall. Turns out a/c dripping so they asked us to turn off 4 hrs later came back, turned on air and it was spitting out ice and black stuff. Asked us to just shut off before going to bed but had to turn off right away. More ice black stuff and got really loud. Was up til 3 am, warm in room (fyi city noises out the window)

Customer service was great! Always willing to answer questions. Tiny shower, but spacious room. Coffee & Tea provided in room. It was close to St Marks square and everything else we needed.