Hotel buildings is not prepared for bad weather. First day of lightening, thunder and torrential rain, water came through bedroom door. Rang to get towels to stem the flow. Visit to reception and another phone call, two hours or so later, still nothing. Went to reception again. Was told no other rooms available. Managed to get some towels then, told someone will come to clean up/see to problem. Was told several times – no action.
Next morning, went to reception, showed young receptionist pictures. By now there was thick mud outside the door, dirtying our footwear, feet, legs and clothes (from splash back). Slippery. She apologised and said she will send someone. This was the only apology we received the multiple times we spoke to other hotel staff in person/telephone calls. After breakfast, we could see some attempt had been made to clear the mud. A groundsman arrived and said he doesn’t what to do. He had a conversation with a couple of hotel staff who was working on a nearby room to sort something out. Some boarding was subsequently placed over the now muddy pool of water.
Weather affected the hotel lobby (towels placed around floor areas), outside bar was slippery.
When we arrived, we were told we were upgraded from garden room to sea view. However, the main view is a building. Felt downgraded. We made the mistake of not asking questions before accepting the 'upgraded' room.