This property was not what I expected for amenities or service. Their in house restaurant had nothing in stock to serve guests dinner, instead they had to doordash or walk across the parking lot to go to another restaurant when it's far more convenient to stay in house.. plus more revenue for the hotel, but their bar was fully stocked. The front desk does not communicate well with each other & it's as if it's a game if the restaurant is open or not, during check in we were told not to allow them to tell us it's closed.. yet we were made to believe it was. The pool, something I absolutely wanted to do on my mini vacation first time to NC, was closed for "maintenance" but the front desk agent says that's what they do in the events of a hurricane & that the front desk agent who had no idea it was shut down shouldn't have let two of us guests use it, but mind you, the door to get out to the pool was temporarily exit only. Again, not convenient for the guests to have to get out of the pool & walk all the way around to the front. Rules on the pool such as showering first are also not marked well, & breakfast isn't exactly explained either given it was my first time doing it all.
I'm a housekeeper at a local Inn in MA so I know good quality standards when I see it, & I didn't even get the option of robes in the room OR a mini bar.. for the price my mother paid for us to stay, we absolutely expected far better quality than what we got. Bite the bullet & book at the Hilton!