Stay away!!! This guy should not be in the hospitality industry. The website has a big lie: not only there is no 24 hours reception, there is no reception at all! If you scroll all the way down the page you find a small print that says that check in is 2pm to midnight, which completely contradicts the 24 hour reception statement. However it is unlikely that one would read that. My airplane landed late, the taxi driver was slow so I ended up arriving right after midnight. Everything was closed and nobody answered. I had to find a room at a different hotel in order not to spend the night in the street. The following morning I call Termini Station Rooms without even protesting and an incredibly rude guy attacks me yelling "you screwed up big time! You were not here by midnight!" (in Italian, I am Italian). He kept insulting and attacking me. Then he said "I will be there at 10 am, if you are not there at 10 you lose your reservation!", which is completely illegal because I had already paid in advance. I show up at 10 and the guy starts insulting me again. I eventually got my room at 4. The room was barren, squalid and sad, and so was the bathroom. The quality of the place is really low. Just next door (this is Via Cavour 57) in Via Cavour 47 there are at least 2 REAL hotels with 24/7 reception, Hotel Argentina and Hotel Marcantonio. These 2 places have much better quality of rooms and bathrooms, 24/7 concierge and breakfast included, for a lower price than Termini Station Rooms!