Sofitel Casablanca Tour blanche

I am horribly upset with this hotel. It’s a wreck to be honest. It’s falling apart. No one there cares about quality control. When I checked out I met the manager. He gave me his card and apologized about the ness that is the hotel. He said he would speak to Expedia and get me a refund. He gave me his card. Jerome lobier. Since then I have heard nothing from him. I emailed 2 days ago and still nothing. Why meet someone and then lie to my face???? So let me tell you about some of the problems here. The bed mattress topper is a queen size on top of a king size bed. Is the hotel too cheap to pay for a matching set? The topper ends about a foot short on each side so if you roll over in your sleep you feel like you’re falling out. I didn’t sleep at all the first night. Then we got moved to a “better” room. Room 2004 I believe and what a mess. They should be ashamed of this suite. The rubber insulation is literally falling out of the window so it can’t close fully. We loved hearing honking car horns at 3am that felt like they were right outside the window. Not to mention there were always at least 3 flies buzzing around the room at all times that came in through the unable to close window. Nothing says luxury like flies buzzing in a room that’s filled with traffic noises. Every one of the couch/furniture pieces had big cigarette burns . It reminded us of a 30 year old hotel in Vegas. It might have been good at some point but that time had long past.

Le service est irréprochable le seul grand point négatif c’est l’état déplorable des vitres et les baies qui étaient extrêmement sales .

The hotel is situated in a very dirty location. My room was overlooking a construction site. The room smelt of stale and old air. Service incredibly poor. Staff have an Arrogant way about them. Specially the restaurant staff Food is extremely poor quality . My hamburger was served with cold and suggy french fries. Awful experience for €29 burger over charged . Cutlery and crockery is the cheapest I have ever seen in any hotel. Road side cafe has better quality . Breakfast is extremely poor . In selection and quality . My poached egg arrived stone cold. It was served to me from the batch that was made perhaps 4 hours before it was served to me. In general this hotel GM and managers don’t give a dam about thier standard. I was placed for my meeting in a cornier of thier lobby restaurant with no light. We asked five times for lights to be switched on, but nothing and no one cared.

Service perfect great location Excellent food in Brassiere

Everyone at the hotel was super friendly, kind and helpful. They made our experience memorable

For a 5-star rating room conditions were not acceptable. The furniture, carpets etc. very very “used” and need urgent rehabilitation, refurbishment etc.

The hotel was good staff was great location was close to old madena

Staff was a bit overbearing clearly after tips. Ammeneties are better elsewhere in the city...as is food. This is a great spot if youre not looking for a Moroccan experience and want to have a European holiday.

Nice service, friendly staff. I would like to send special thank notes to the hotel staff, Wissal and Lida. When I walked in the hotel, the front desk staff, Wissal and Lina, are super nice and helpful. They answered all my questions and give me a lot of good suggestions and information about Casablanca and Sofitel. They made sure I was comfortable and happy with what the hotel can offer.

We requested twin beds and they changed our rooms three times and we never did get twins. Abdgrrahim and Mohammed were very helpful. Abdgrrahim did everything possible to make our stay a good experience. The staff did not follow instructions as to twin beds. We had a car and guide provided for a day. The staff failed to tell us we would pay for car service from airport when we were already paying by the hour for the same driver with the guide We ended up paying for a car service for airport when we were already paying him by the hour for his car for guide. We ended up paying double