The property was well-maintained, with staff working around the clock to make changes and fix issues. However, the lobby had a very unpleasant odor, similar to a sewer, and an excessive amount of fragrances were used to mask it, resulting in a strong, overwhelming combination of smells. The temperature throughout the property, including the rooms, was uncomfortable. There was barely any airflow, and the air conditioning would shut off in the middle of the night. While the rooms were spacious, the lack of fans and minimal AC made the stay less comfortable.
I was not a fan of the food and was hoping for more of a cultural experience—unfortunately, you won’t find that here, as the food lacked flavor. We upgraded to the “Preferred” level since the resort offered access to an additional pool and restaurants; we didn’t want to be limited to just the main property. Can you go without upgrading? Yes. We were assigned a butler, Sara, but we only saw her three times, and she was not even available during check-out. When we asked for lunch suggestions, she simply copied and pasted the list of available restaurants. She wasn’t rude but definitely not helpful. On a positive note, the staff around the resort were very friendly and helpful; Lucy, Ruby, and Julio made us feel at home and offered the best hospitality possible. Also, beware of the vacation club.
I wasn’t aware that the resort was part of an intense push to sign people up for a vacation club.