Hotel MyStays Ueno Iriyaguchi

We stayed 4 nights without room service. You have to clean by yourself. Hotel.com should address this important issue on the advertisement. Front counter services very good.

It was just fine.

If you want a proper hotel, this isn't it! This hotel is only suitable for students or those on a very low budget. That is fine but I was EXTREMELY disappointed with it. In 2018 I stayed in a MyStays hotel in Kyoto which was superb and that's why I booked at Ueno, Iriyaguchi. A big mistake! There are two MyStays hotels at Ueno, a few metres apart. I went to the wrong one and was directed to the other one, a sort of annex. The lobby was extremely small and I was in a queue behind people with backpacks and families with lots of children, all scruffily dressed. This concerned me. When I reached the tiny check-in desk, I was greeted by a miserable Japanese female who ignored me. I was finally checked in by another staff member. The room was clean, but there was no bedside lamp, only a baleful fluorescent light in the ceiling. No room cleaning available! No service at all! Right outside my window was a major building site, with another next to that. There was a digger and a huge drilling machine - absolutely awful. No prior warning was given by the hotel about the terrible noise and danger from the building site. I have lived in Japan for 44 years and know it well so I asked the check-in staff to find me another hotel but all were full that day. Finally, they found me a room for the next two nights at a nearby hotel, the Nohga, which was superb. Hotels.com were very helpful and gave me a refund. Well done, them!

It is not too nice place. I am not sure where stayed other who wrote reviewes especially about cleaness. It was not really clean. The carpet is dirty and dusty, there is mold in bathroom. Old furnishing, bad smell and small rooms. This hotel really need update. Additional to this, photos on Hotels are not as it is in reality. The place is very much overpriced for what you get. We stayed 5 nights and they do not offer cleaning service in between, which is not a problem really, but it is good that they take rubish away and some new towel is also welcome. There is no place to hang something expect in the old closet, which you do not want to do.