Pestana Berlin Tiergarten

Personale molto gentile camere spaziose è molto confortevoli

Simply Amazing

615 is a prefect room with amazing view for new year fireworks !

I usually love staying at this hotel. The location isn't perfect, but good enough given that the hotel is nice and the spa good. But my stay was severely spoiled this time, because I could not sleep well at all. This is because the room was way too hot. I tried to use the air conditioning and unfortunately it kept switching back to heating the room rather than cooling it. I doubted myself or wondered whether it may just be broken and headed to reception. The staff there was aware of the problem (they said others had complained before) and pointed out to me that the cooling setting had been switched off. Period. I was advised to open the window for 10 minutes. I opened it for 2 hours (but you have to close it to sleep, because the road is loud) and then the room heats up. I woke up sweating both nights and did not sleep well. It's false advertising, because the hotel states on their website that they have air conditioning. I don't expect it to be turned off seasonally - I expect to have available what is promised on the website (of a premium hotel). It's a real shame, I used to like this place, but am not going to return.

We had a great time at the Pestana Berlin. The staff was very kind and professional. They went extra way to consign our luggage after we checked out because our flight was living in the evening and we had some extra shopping. The rooms were very clean and beautifully designed. Situated in a quiet neighborhood but near the largest park in Berlin, many embassies and 10 min to city center but bus. Highly recommend.