Hope Lake Lodge & Indoor Waterpark Cortland

It was move-in weekend at Cornell and no other highly rated hotel was available. It's a lovely setting, with fields and mountains all around. The lodge-style hotel had a warm and comfortable feel. The units were 2-room suites, complete with a full kitchen. This was all terrific. The problem is that 20 or so houseflies in the room were harassing us continuously, including while eating, while in the bathroom, and while in bed. Before sleeping we tried to shoo them into the adjoining room and close the connecting door, but it proved infeasible. Upon check-out we mentioned the problem to the front desk clerk. One expects at least some expression of empathy or an apology, but all did was acknowledge that that the hotel had been getting some complaints from customers the past few days about harassing flies. That's it!

very nice hotel . not much around the area

We stopped here on our way home from a large family vacation just to relax and unwind. We arrived at about 3:00 PM went to the front desk and the gentleman said the room wasn't ready. No big deal check as it was 4 o'clock check-in anyways. But when we asked him what there was to do around there, he didn't even look up and said "nothing." I couldn't even tell if he was joking or not because he didn't look up. We asked where the nearest bar was and he pointed across lobby to the bar. We did get great service from the bartender there who was actually very helpful in giving us suggestions about things to do and places to eat. When we did officially check in an hour later, the lady that helped us was very friendly and welcoming! She and the bartender made up for the other man. Also, in the grand scheme of things I prefer to focus on my own happiness rather than someone else's misery- I only mentioned it because it was our initial greeting, and perhaps someone less patient than I might not handle it as easily. Drinks were reasonably priced as well. We even stopped back after we went out to dinner in Cortland, and again, the bartender was a real sweetheart. The room was absolutely beautiful, more so than we even expected. Nice and clean and the balcony was so nice to have an evening cocktail or a morning cup of coffee. We spent some time enjoying the pool and hot tub, both of which were nice and warm and clean. We would stay again.

My main problem with this facility was that they had weddings going on and anybody who wasn't part of the wedding party apparently wasn't a priority. I stayed two nights and my room was NOT cleaned at all! I had to call twice to ask for fresh towels and to have the waste baskets emptied and rather than apologies, I got excuses (I wasn't here, I didn't know, etc.). I've never stayed in a hotel where my room wasn't cleaned. What else are we paying for but a little bit of luxury!? The staff was nice enough and the first day they were very fast at helping with everything. I was woken in the middle of the night by guests who thought it was a good idea to stay out on their balcony talking and drinking at 3am. So, it was an okay stay if that.

The lodge was nice and what you would expect. Very nice views and a good kitchen to work with. That being said, we arrived late with a baby so we opted to have the restaurant bring us our food to the room. We ordered more than we could eat to have leftovers for lunch the next day. The food was by far the worst we had ever had at a restaurant!!! Microwaved thin quesadilla with mostly canned ingredients inside... Chicken special was essentially butter on soggy noodles with a fried piece of soggy chicken... The salad wasn't dressed, the pizza had good crust but the toppings were very bad... And lastly the chocolate cake was dry, and looked (and tasted) like a Dunkin hiens boxed cake made by my six year old self.... Considering it was my birthday dinner it was incredibly disappointing. Needless to say we had a lot of leftovers... All of which we threw out. So enjoy the hotel, but stay clear from the restaurant!!