6/10 Buono
27 febbraio 2025
The hotel is close to the main square and most restaurants.
The room is spacious and clean but very basic and could use an upgrade. The elevator was not working 2 days out of 3.
The breakfast is ok but very limited and any modification is charged (coffee with warm milk is included but a cappuccino is not...). The restaurant which has great reviews was closed the whole time except for breakfast. Also, we were alone at breakfast and asked to close the doors because there was a drift and it was freezing and were denied the request so we had to eat wearing our jackets on the following days...
We came back from dinner one evening around 10:30pm and had to wait outside for over 15 minutes because the hotel front door was locked and there was no one at the desk. When someone finally came to open, they didn't apologize or ask about the wait and just went back to staring at their phone.
We also had another reservation here that we missed because of flight cancellations. We contacted the property to ask to change the dates and they told us they would get back to us. They never did and later told us in person it could only be done through the platform - so they got paid for 2 stays instead of one and kept telling us to contact the platform. Definitely not a client-oriented attitude, especially since the hotel was almost empty. Eventually they did credit us for one night after a lengthy discussion...
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