I wanted to like this place. It is in Kensington Market, downtown walking distance to locally owned restaurants and businesses. The TTC is a few blocks away, making the rest of the city easily accessible if you don't want to drive.
That is where the positives stop. The customer service is extremely poor. There is no one on site so if you have an issue, such as we did, you will never see anyone resolve it; just message after message that they will look into it.
The electricity was shut off on our second day. The property owners knew as we found the notice on the door. They did not tell us in advance. Had we parked our car in their garage, we would not have gotten it out as the ELECTRIC door wouldn't open.
The apartment is absolutely freezing & never gets warm despite requests to turn up the heat. There was no thermostat in our unit, we were told repeatedly it was in the one above. So the guests above us got to decide the temp in our unit.
The floors are all tile, so they are freezing, ALL THE TIME. The bathroom is a wet room which is not a problem however after a shower the entire room is soaked in condensation due to the freezing cold air mixing with the hot shower water, floor is covered in COLD water due to the lack of heat and no lip on the shower surround to keep the water somewhat contained.
I highly recommend that you do not stay in this apartment in any cool or cold weather. We left the accommodations early as we could not bear the cold in the apartment any longer.