Adler Hotel Frankfurt

Dirty, noisy and crappy. An old female receptionist was completely rude and bad mannered. She I guess would be a very good correctional officer, but she is not able to deal with clients/passengers for sure. I never feel such a mistreatment in my life.

excellent value. great service, good continental breakfast, close to HBF location, quite place, excellent value. recommend

Reception was very communicable kind. But there was a drug control by police just in front of the hotel. Very loud until after midnight. Drain was clogged.

Es una pena que este hotel modico y cerca de la estación del tren quede en una zona terrible. llena de adictos y vagabundos. No me sentí segura.

I almost never leave a negative review, but this time it feels like other travelers deserve to know what I experienced at the Adler Hotel: - Facilities: The rooms are basic and do not have any air conditioning. - Location: While close to the train station, the hotel is on a sketchy block where there are drug addicts actively shooting up near the entrance. Several times in one night, I saw the locked gate left open and even once the fire escape that leads directly to all of our windows. - Staff: The staff were largely disinterested, even when I raised a medical issue and asked for the address to a hospital. After asking four times, they finally offered it to me (and this was not a language issue). They also told me that there was no hotel in the city that had air conditioning and available rooms. It turns out that the hotel across the street (even visible from their reception window) clearly had both. The other hotel (called 25Hours) writes "yes we have air condition in all rooms." I should not have trusted them. - Checkout: When I asked for an invoice, they refused to provide one. I insisted that I needed one for the tourist tax and they told me that I had never paid it. In that case, I'm not sure who it was that pocketed the money. After paying nearly $100, I left feeling taken advantage of. It genuinely would have been better to sleep at the airport. That said, decent breakfast, location, wifi. Still, I'm not sure why anyone would stay here in light of what we saw.