Catalonia Gran Vía

We had a junior suite with hot tub which was lovely but the room was more like a deluxe room and not a junior suite.

Great staff, loved it! We came for our Honeymoon and a card was waiting in the room - thank you! we will come back

As we have travelled to Madrid many times over the years, our expectations of hotels at different price points is much understood. When we 1st checked in we were given a room on a low floor. The room was very dated. Although we did not notice until later in the evening, our air conditioning unit was sub par. It seemed it really only cooled just below room temperature. The night was so uncomfortable that we needed to complain the next morning. Miraculously they moved us to a more modern room at the same room rate a couple floors above. Why were we not offered this room at the beginning?? We immediately can tell this air conditioning unit worked very well. In addition, the bunk beds, in theory, was a good idea, but not very practical since it did take up a third of the room. Very tight quarters for 4 people. Plus my son of 11 years old did fall off the top bunk in the middle of the night as the steps were very akward.

Great location near Plaza Mayor. Breakfast could be better. Elevators need maintenance.

Well situated, but the room had a bad odour of a dirty drain...seeagr