Catalonia Gran Vía

As we have travelled to Madrid many times over the years, our expectations of hotels at different price points is much understood. When we 1st checked in we were given a room on a low floor. The room was very dated. Although we did not notice until later in the evening, our air conditioning unit was sub par. It seemed it really only cooled just below room temperature. The night was so uncomfortable that we needed to complain the next morning. Miraculously they moved us to a more modern room at the same room rate a couple floors above. Why were we not offered this room at the beginning?? We immediately can tell this air conditioning unit worked very well. In addition, the bunk beds, in theory, was a good idea, but not very practical since it did take up a third of the room. Very tight quarters for 4 people. Plus my son of 11 years old did fall off the top bunk in the middle of the night as the steps were very akward.

Great location near Plaza Mayor. Breakfast could be better. Elevators need maintenance.

Well situated, but the room had a bad odour of a dirty drain...seeagr

Lovely hotel! Nice staff. Good room service. I booked late so it was a little pricey but really well furnished.

would not stay here again even if it was free. Only positive thing I have to say is that it is a convenient area. The staff is unfriendly and not helpful at all. If you approach to ask a question you are ignored at first. They did not explain where amenities were nor services. They take your payment, hand you a receipt and send you off to your room. Loud street construction begins around 7am and does not stop until evening. The gym is a joke. It consists of a treadmill and one weight machine in a room that is the size of a closet. The spa is even more of a joke. Overpriced for mediocre service. Each day the hot tub was either broken which was the case for the sauna. One day it was “working” but unavailable or the next not in commission. The hot tub is 10 euro for 45 minutes and never seemed to be working my whole stay. Rooms were okay nothing spectacular. Save yourself a huge let down and book elsewhere, this is no where near a 4 star hotel, sure it’s clean but it’s so pathetic and unwelcome staff definitely knock it down a few stars. I plan on visiting Madrid but I would NEVER stay here again!