I would never stay here agian. There is a party bar (MASA) on the top floor of this hotel and the drunken patrons like to holler and shout in the hallways of the hotel at 1am (seems to be the Italian thing to do). The room cleaning staff left all of the dirty dishes in our room, the towels were dirty, the bed was like a sheet of plywood…there are to many reasons to list here.
We booked the Major Hotel transfer from the cruise terminal in Civitavecchia to Rome (this is about 1 hour drive). The driver did not show up at the Norwegian Terminal to pick us up as per the contract. After several phone calls, text messages and his failure to show up, we were forced to take our luggage over to a shuttle bus and ride that out to Piazzale Largo Della Pace and find our driver. There is a small toll fee to enter this area of the port, but the driver refused to pay this, all the other drivers, buses and taxis were inside the port right beside the Norwegian Terminal doors, dock side. This delayed our arrival in Rome for scheduled event at 12 noon. I would never stay here again.