Hotel Lancaster

Esperienza positiva nel complesso! Prima colazione varia e abbondante con personale veramente in gamba.

Tutto andato molto bene. Servizio ottimo, soprattutto durante la colazione un grazie speciale per la gentilezza, disponibilità e simpatia del responsabile della sala ..

Ho prenotato la stanza su www.hotels.com. Il parcheggio era indicato a pagamento a 13 Euro al giorno mentre in realtà mi sono stati addebitati 18 Euro (ancora adesso mentre scrivo sono indicati 13 Euro). Dopo il mezzogiorno si aggiungono 2Euro ogni ora.

Hotel in buona posizione, vicino alla stazione e a 20mn a piedi dal centro. Staff veramente gentile e disponibile. Camera singola spaziosa, pulita e i canali sky che funzionano davvero. Unica pecca, la wi-fi che non va veramente benissimo. Consigliato.

Ottimo rapporto qualità prezzo, vicinissimo al centro, ottimo servizio. Consigliato

Hotel buono sia come servizio che come posizione vicino alla stazione, al parcheggio custodito per macchine e ai servizi pubblici per accedere al centro città.

collocato in zona tranquilla e comoda per la stazione porta nuova ,in prossimità della fermata del tram

Soggiorno piacevole! Personale cordiale e molto disponibile. Posizione comodissima dal centro!

The hotel is older but in good condition and very clean. The area is not particularly interesting, and nearby restaurant options are fairly limited. One significant problem, however, was that, when I checked out, the desk clerk refused to believe that I had pre-paid my room and made me pay again, despite the fact I had received the message from hotels.com confirming my payment. Figuring I would settle the matter later, I left the hotel to see Turin but had the hotel hold by bag for pick up later. When I returned to get my luggage, another desk clerk said I had created some doubt in his colleague, who had done some research after I left and discovered that the room had already been paid via expedia. The desk clerk handed me an envelope in cash for the room charge they had forced me to pay earlier in the day (which also was different from what I paid online). Needless to say, this experience was unpleasant and left me wondering whether the problem was just incompetence on the part of the hotel or something more corrupt, particularly when the desk clerk insisted on giving me the refund in cash rather than just cancelling the credit card charge I had made in the morning. The explanation that the charge had already been submitted and could not be withdrawn did not make sense. Hotels.com might want to do some investigating, especially if this property has seen a similar incident in the past.

Hotel Lancaster was great! Super easy check-in, nice concierges, clean room, comfortable bed, and the free breakfast was really nice. Only stayed for 1 night but wish I was there longer. Just make sure you're comfortable with the location, as its a bit of a walk to the center.