I almost never write reviews, but I loved this little place so much that I feel compelled. I arrived three hours before the guaranteed check in time of 4:00 pm (the hotel was completely full), and so sat in the pleasant lobby at a nice work table working that entire time. The staff behind the counter was invariably pleasant, polite, and full of information. They seemed to bend over backwards to accommodate when they could. If someone was checking in with a dog, they (without prompting) informed the guest of all the dog-friendly restaurants within walking distance. There was very tasty lemon ice water available, and an ice machine. Coffee and tea too. I had a 5th (top) floor room facing the street (north). It was very clean, quiet, and comfortable, and well-maintained. There was a Juliet balcony, and a secondary, noise-canceling sliding door on it. After I checked out, they kept my bag for me for a few hours. Later that day, I realized I had misplaced my prescription glasses and I called them later to see if they had turned up. They said they hadn't seen them, but would leave a note for the next shift to see if they had. And I got a call the next morning from them to follow up to confirm the next shift hadn't either. Such service! I really loved this little place! The front desk staff were wonderful!