Steigenberger Hotel Herrenhof Wien Vienna

Valet parking carissimo

Hotel molto bello con tutti i servizi. Posizionato molto bene in centro. Fantastico. Ci tornerei subito.

Commenti? Nessuno in particolare, solamente una parola: perfetto! Hotel che consigliamo sicuramente e in cui torneremo sicuramente!!

I will never stay at one of these brands again and here is why; When my wife and I checked in we were offered a ‘special deal’ on breakfast of 44 Euro for our stay of 3 days. We discussed if we would want this with the check in guy and weighed the fact that we wouldn't be using it Saturday morning since we had to catch an early plane and the breakfast didn't open until 7am. So we would only be using it Thursday and Friday if at all, but he chimed in and said, well it's 44 Euro for the whole stay! So we said, oh ok - that's actually not a bad deal and we agreed to pay the 44 Euro. He literally stood there while I counted the days on my fingers and we discussed how we wouldn't really need it Saturday but might be nice to have Thurs/Fri. He knew the schedule. He offered it 'for the whole stay' < exact words. Well, when we just checked out, the bill showed 44 Euro PER DAY! Since it was 7am and we had to catch a plane, we didn't even have more than 2 or 3 minute to grab a piece of fruit and get a cab. I asked the young man about this and he said that we agreed to 44 per DAY and he would not take this off the bill - no apologies for the apparent misunderstanding and no consolation on the fact that we didn't even eat this morning. 44 EURO for 2 pieces of fruit!? This is a classic bait and switch! SCAM. I was astounded at this insane lack of customer service. I called Visa at the airport and they agreed to dispute the ridiculous charge within minutes. Was it worth it Steigenberger?

I went to see the Spanish Riding School. This hotel is very near to the school so quite convenient. Carriage rides, wonderful architecture, history are all right there. Hotel has a good restaurant; many nearby restaurants and cafes. Room was nice but the cleaning staff missed on the vacuuming. Housekeeping staff were pleasant and efficient. Concierge could be a little better but nothing really horrible. Just a minor inconvenience. Room service was quite good. All in all, a pleasant stay.