2/10 Scadente
6 marzo 2025
HORRIBLE STAY 3 hours in lobby, no elevator
On February 21st and 22nd, we had a deeply disappointing experience at your hotel. Our two-room reservation was not ready at the 3 PM check-in time, resulting in a three-hour wait in the lobby. Furthermore, the elevators were out of service, a fact not disclosed until after we had already unloaded our car. This posed significant challenges given my health conditions (knee and hip replacements, stroke, and partial vision impairment). The lack of communication and assistance regarding room availability and the elevator malfunction was unacceptable. I request a review of this matter and a response at your earliest convenience. This was the WORSE stay at Holiday Inn & Suites EVER’n
The statement about the elevators was not given to us until we had our keys already in hand. Space I have a physical disability where I’m unable to walk downstairs. So this inconvenience should have been something that was looked into. I would not have known to ask them about the elevator. This is a serious situation. How does a hotel not inform people of the broken elevators. And also, I was informed that the hotel elevators has been broken for 3 WEEKS!! That’s crazy. I’ve already sent this information to the hotel. I’m looking for a corporate information.
I love Holiday Inn & Suites whether express or regular. I really don’t know the difference. If there is someone that can inform me of a corporate number to contact please send it to me.
My phone number is 281-690-1685
Name: Carolyn DOUCETTE
Carolyn
Carolyn, vacanza in famiglia di 1 notte
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