4/10 Discreto
1 giugno 2023
Started off ok, then turn into Disappointing Stay
Morning and afternoon front desk, housekeeping and kitchen staff were great. Very helpful and friendly. Breakfast food was good.
The beds need updated they were old, little uncomfortable. The pool was extremely dirty all 4 days and hot tub was not listed as under construction when booking which was a big disappointment. The Horrible experience was with the overnight staff member Noel. He allowed 20+ guess at 1130pm in the pool area to have a big family party that lasted hours, causing a lot a noise while trying to sleep. When we asked him to take care of the noise (during quiet hours) he said those guesses were allowed in the pool area and hung up on me. The sign shows pool closes at 10pm. I know its at staff discretion and if they are causing disruption they are not allowed!
Lastly the lock on the backdoor to the pool is broken. Notified desk staff and they replied they told the owner several times but he has not fixed it. Security issues not only for them, but also for guess.
Our stay started off ok, then turn into Disappointing and couldn't wait to leave.
Michael
Michael, viaggio con gli amici di 4 notti
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