2/10 Scadente
19 apr 2025
Never. Again.
Upon arrival, we were hit with a $100 deposit (not noted when booking). No big deal, whatever. We left to eat with our daughter who is an App student. Came back to the hotel only to find the fire alarm was going off and we were not allowed entry. For over two hours, we sat in the parking lot waiting to have access to the room we paid for. Finally got in around midnight. The jet tub was full of hair, thank God in brought bleach! Cleaned it myself. Black mold all over granite shower wall, dirty towels, ants in room. Advised to reach out to booking site to be told to reach out to hotel. Finally offered a 50% discount for first night. Even after I had to clean the room my self (basically), fought ants (even in the bed!!), and dealt with no entry to room. Curtains torn. Furniture dirty and stained. 0/10 would not recommend. Property has lack of concern for guest comfort and an utter disregard for customer service. What a disappointment!!!
Rebecca
Rebecca, viaggio di 2 notti
Recensione degli ospiti Hotels.com verificata
