Reunion Resort & Golf Club

Unfortunately, I was pretty disappointed with this stay. Thankfully my kids had a great time at the water park and pool, but the service at the resort was awful. To order room service, you have to call and leave a VM with your name and phone number and wait for a call back. We NEVER received a call back and when we asked the front desk about it they told us that’s just how the system works. When we tried to order at one of the on site restaurants (because room service didn’t work) they told us we had to come in to place an order and could not order over the phone. There were some storms that closed the water park and after the storms passed the front desk could not tell us if any of the pools on the resort were open or closed so we had to drive across the resort to figure it out for ourselves. As far as cleanliness one of the faucets in our bathroom was broken, boxes were left in one of the closets, and a pair of underwear were left in another closet. Overall, my kids had fun at the water park but there was nothing “luxury” about this stay for either of the adults in our party. Vacation isn’t always about the kids and the little luxuries like being able to order food into our room without having to get the kids dressed and entertain them in the hotel lobby while we wait for food would have been really nice. Not the convenience and service we were expecting.

The two bedroom suite was awesome and very clean.

We have stayed at Reunion for over 10 years. Still a lovely resort but probably won’t return. Self catering apartments are comfortable and have everything you would need to to enjoy your stay

We definitely enjoyed staying in the villa we booked. Got a view of the golf course which was so beautiful. The layout was amazing and I will, definitely be back. The kids had fun at the pool area and lazy river it was over crowded but expected since it is the summer. Check out line was long and waited over 20 minutes but we enjoyed the stay and the many pools we were able to swim at.

My husband and I walked into the lobby at 10pm to secure a hotel room for the night. After waiting in line for almost 45 minutes, we get to the counter for the clerk to inform us that she has NEVER had someone walk in without reservations and she needed to get help. She explained it would be much better if we booked through a 3rd party. We then decided to book through a 3rd party while standing in line AGAIN since the "walk in" rate was $100+ any third party rate. We finally made it to our room a little after 11pm. It was quite stuffy as the air wasn't on. We set it to 73, showered, and went to sleep around midnight. By 2am, it was quite apparent that the air conditioning was not sufficient to cool the room. We stopped by the front desk on our way out very early the next morning. We explained to the clerk what happened and the ONLY response we received was "we will inform the maintenance crew". We were really disappointed at the lack of authority the front clerks had, and in turn a responsibility to make clients happy. The wait to check in was atrocious. Every single time they checked someone in, the clerk had to go to a back room to get "approval" to get them into the room. It was very late at night for such an awful process that seemed so redundant. Hence, why I wasn't about to disrupt our night even more for maintenance to resolve an issue in the middle of the night. We love reunion and hope to return. Hopefully some changes can be made