Boomtown Casino & Hotel

Not our first time staying at this hotel and we keep coming back because the rooms are very clean and comfortable and roomy. Friendly and helpful staff. We asked for an office chair because the one in our room was missing and they were knocking on the door with it within 5 minutes! Nice location close to the Louisiana Boardwalk and shopping too.

Great hotel. Friendly staff. Elevators were very quick! Beds comfortable.

I've stayed at Boomtown at least 2X before, never again. The front desk clerk, Theresa, was the meanest I've ever run across. I drove 4 hrs after a 12 hr work shift and arrived at 11am. I understand 4pm is check in but I simply wanted to check and see if there were any unused rooms from the night before. Theresa didn't bother to even check the computer before rudely telling me that 4pm was check in. Exhausted with no fight in me, I left. Unbeknownst to me, my husband called and spoke with supervisor Nicole who apologized and asked me to return because they DID, in fact have open rooms from the night before as I figured. When I returned Theresa gave me no greeting and the very last room, furthest from the elevator on the back side of the building. I didn't argue, just went to bed. The room smelled of cigarette smoke, of which I have allergies to. I didnt even go down to the casino or the restaurant fearing I would see Theresa again, I truly just wanted to return home. At check out, 2 days later, she was there again. No greeting was made, I handed her my key and she took it. I walked away. No "thank you" "have a nice day". Nothing. I love the in room jacuzzi and affordable price, but customer service is also important. If I never see her again, that will be soon enough.

The room was nice but we requested a refrigerator in our room cause my wife is diabetic and needed it for her insulin.. There response was sorry we don't have any.. so unacceptable.. Acted like they didn't even care.. asked for management wad told there was no management on site.. The casino is ran down and out dated..

Hotel was Great. No complaints. The buffet in the casino was sorry. The crawfish was tasteless. You need to have a little seasoning on the crawfish. If you not going to put seasoning on the crawfish, don’t have any. The overall buffet was not good at all. Especially for the price.