Comfort Inn West Monroe

I have to say I really enjoyed my stay. It was clean and nice. The front desk clerk was very nice and helpful. We were able to walk to get something to eat. We enjoyed the first night stay, so we decided to stay a second night. I will recommend this hotel to my family and friends. It was the perfect hotel get away trip to relax. Convenient location, clean room, and outstanding customer service.

Everything was great

we booked thru hotel.com and were charged for the 3 nights we needed. we got to the hotel and checked in; when we checked out they gave us a bill for 4 nights; corrected that and thanked us; said taken care of. got home and our bank showed your bill was paid and then the hotel charged us again for 3 nights. had to call the hotel and get them to put the money back on our credit card.

The staff and upkeep of the interior property was great. The three things that made this less that stellar (but still average) were: 1) many large semi trucks parked in front of the property that made it challenging to navigate into the property parking lot. 2) The instability of the 2nd floor hallway walkway. I'm not sure if it was poor carpet installation or if the sub-floor is weak but, in spots, it was like walking inside an inflatable bouncy house. 3) Temp control on near window ac/heat until. Up arrow did not function. i.e. I could make room as cold as I wanted but if I needed to adjust up - well out-of-luck

Just passing through.