Microtel Inn by Wyndham Ciudad Juarez/By US Consulate Ciudad Juarez

Nice people, good service...if someone is traveling to Juarez I recommend staying at this hotel. Juarez is a safe area, unlike how other people describe it. I have a special thanks to Tony and Arturo. Thanks for EVERYTHING!!!

They need to fix the pipes, no enough water come out from the sink neither from the shower.

I do not recommend this hotel. Rooms are Tiny (as in "Micro"); There are only two elevators in the hotel and they keep one turned off, and no service elevator. Plan on sharing elevator rides with several guests and often with housekeepers and their service carts. Hotel staff lied to me several times about the availability of laundry tokens. There is one washer and dryer for the entire hotel and they are operated by tokens that you purchase from the front desk. When I went to purchase tokens, was told several times that there were none available but to check back in one hour, or 45 minutes, etc. Finally the desk did have one token available but said more would be available in one hour. So I purchased that and we put our load in the washer. I kept checking the front desk. They first told me 30 minutes, then after that, two hours (They said it was because only the manager could retrieve coins from the machine and he was never there). In the meantime another couple came along with their tokens, moved our clothes out of the washer and proceeded with two loads of their own. I was livid. I went to the front desk and let them know how upset I was and demanded (loudly) to know why they can't just send someone else to retrieve tokens. At that point, the clerk went to the back, came out with the key, handed it to the concierge, and within 5 minutes, they had a handful of coins. They could have done that at any point during the 7 hours in which we trying to buy tokens.

It was pretty dreary. The hotel was clean. The front desk staff were odd and pretty rude. We would not stay there again.

Was great