2/10 Scadente
4 marzo 2025
We were traveling for our grandfathers funeral, he had been battling cancer for 7 years and there was just nothing to do but wait. We came up here to spend his final moments with him, he passed on the 28th. Our hotel was supposed to be our place we could calm down from the day and get through this horrible week. I was in room 212 and I can’t even explain how bad our stay was and how it was truly a nightmare for us during this time. For the character limits sake: there were roaches and nothing was done about them, there were stains and burn holes from cigarettes in our sheets and again no care was given by staff, the hallway constantly reeked of cigarette smoke and yet it’s a no smoking hotel. That was a factor in why I chose this place because my boyfriend has anaphylactic reactions to cigarette smoke but we just hoped he didn’t. Also, the bathroom door didn’t close, we were told the washer and dryer worked so my brother put his clothes in only to find out they don’t after he poured the detergent on them. He tried to ask the guy at the front desk for advice or help like a trash bag and he gave him a tiny little trash bag and said “it’s not my problem”. There was no hospitality, the desk guy was consistently rude, the room were rough, I don’t think I’ve ever stayed at a hotel this bad.
Natalee
Natalee, vacanza in famiglia di 5 notti
Recensione degli ospiti Hotels.com verificata
