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Hilton Cancun, an All-Inclusive Resort

4.5 star property
Beachfront property in Cancun with free water park and restaurant

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Cancun, an All-Inclusive Resort

Restaurant
2 outdoor pools, sun loungers
2 outdoor pools, sun loungers
2 outdoor pools, sun loungers
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Restaurant
  • Gym
  • Pet friendly
    Pet friendly
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 poolside bars
  • 2 outdoor pools
  • Free water park
  • Free children's club
  • Fitness center
  • Steam room
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Garden
The price is $328
includes taxes & fees
$328 per night
Dec 18 - Dec 19

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Hair dryer, bathrobes, towels

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
Private bathroom
  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for Room, 2 Queen Beds (Sunset View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds (Sunset View)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Sunset View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Sunset View)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View, Corner

View from room

Room, 2 Queen Beds, Ocean View, Corner

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Swim Up Pool View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Corner

Room, 1 King Bed, Ocean View, Corner | Living area

Room, 1 King Bed, Ocean View, Corner

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living area

Presidential Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
  • 2100 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

Suite, 1 King Bed, Ocean View (Parlor) | Living area

Suite, 1 King Bed, Ocean View (Parlor)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
Refrigerator
  • 1640 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature view

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Nature view

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Swim-Up)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature view

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Nature view

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Oceanfront (Swim-Up)

Suite, Oceanfront (Swim-Up) | View from room

Suite, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

Deluxe Suite, 1 King Bed, Ocean View | View from room

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Hypo-allergenic bedding
  • 860 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (High Floor)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Oceanfront (High Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room, 1 King Bed, Ocean View

View from room

Basic Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Basic Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Suite, 1 Bedroom, Oceanfront

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
  • 830 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Hair dryer, bathrobes, towels

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for Room, 2 Queen Beds (Swim-Up)

Room, 2 Queen Beds (Swim-Up) | View from room

Room, 2 Queen Beds (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Family Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
  • 860 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront | View from room

Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Suite, 2 Queen Beds

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
  • 830 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Swim Up Pool View)

Suite, 2 Queen Beds (Swim Up Pool View) | View from room

Suite, 2 Queen Beds (Swim Up Pool View)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
  • 830 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Swim Up Pool View)

Suite, 1 King Bed (Swim Up Pool View) | View from room

Suite, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (High Floor)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Oceanfront (High Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Swim-Up)

View from room

Room, 2 Queen Beds, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Rainfall showerhead
Hair dryer
  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Standard With Sea View

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Queen Bed(s)

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About the neighborhood

Map
Highway 307, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 12 min drive - 8.7 km
  • Moon Palace Golf Club - 13 min drive - 8.5 km
  • Puerto Morelos Beach - 20 min drive - 17.6 km
  • Petempich Bay - 20 min drive - 13.5 km
  • Riviera Cancun Golf Resort - 24 min drive - 17.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Cozumel Intl. Airport (CZM) - 31.1 miles/50.1 km

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. 2 outdoor pools provide fun for everyone, and guests can also take advantage of a fitness center and a steam room. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this luxurious property include 2 poolside bars, a free water park, and a free kid's club. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

At a glance

Hotel size

  • 714 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed (dogs only, 1 total, up to 51 lbs per pet)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Free secured onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Trampoline
  • Paddleboard on site

What to do

  • On a private beach
  • Kayaking
  • Paddleboard on site
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Snorkeling nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Paddleboard on site

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Free water park
  • Arcade/game room
  • Steam room
  • Waterslide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Desk chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from November 28 2024 to December 7 2024 (dates subject to change):
  • One of the swimming pools

Pets

  • Pets are allowed for an extra charge of MXN 1100 per accommodation, per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Does Hilton Cancun, an All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Cancun, an All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Cancun, an All-Inclusive Resort?
Yes, there are 2 outdoor pools and a children's pool. One of the pools will be unavailable from November 28 2024 to December 7 2024 (dates subject to change).
Are pets allowed at Hilton Cancun, an All-Inclusive Resort?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 51 lbs per pet. There's a charge of MXN 1100 per accommodation, per stay. Food and water bowls are available.
Is parking offered on site at Hilton Cancun, an All-Inclusive Resort?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hilton Cancun, an All-Inclusive Resort?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hilton Cancun, an All-Inclusive Resort and nearby?
Have fun with onsite activities like kayaking and cycling. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 poolside bars and a private beach. Hilton Cancun, an All-Inclusive Resort also has a steam room and an arcade, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Hilton Cancun, an All-Inclusive Resort?
Yes, there's an onsite restaurant, Azulinda Lobby Bar.
What's the area around Hilton Cancun, an All-Inclusive Resort like?
Hilton Cancun, an All-Inclusive Resort is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers give top marks for the property's prime location.

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very Good

Wonderful hotel
It’s our second time staying here. Overall wonderful hotel. Alexis at the maxal restaurant was exceptional. I’ve never met anyone so attentive and courteous 👍👍👍
Boram, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Zalak, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sid, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alicia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent resort!
Julio, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Loved the Hilton. Every time I am in Mexico I stay at the Hilton. So clean and so much fun!
Victoria, 4-night family trip
Verified CheapTickets guest review

10/10 Exceptional

I stayed at this resort for seven days and had an amazing experience. The staff were exceptionally friendly and welcoming, and the food was consistently delicious. The resort also offered a variety of fun activities throughout each day, ensuring there was always something enjoyable to do. I would highly recommend this place to anyone looking for a memorable vacation. A perfect getaway!
Roman, 7-night trip with friends
Verified Expedia guest review

4/10 Fair

Food is terrible. This is not Cancun, Cancun is 40 minutes away.
Antonio, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

Pedro is the best waiter ever and the entertainment staff
Letta, 5-night family trip
Verified Expedia guest review

6/10 Good

Marina, 6-night trip
Verified Expedia guest review

2/10 Poor

Jeremy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing! Staff was very kind and the food was delicious. Property is kept very clean and up to date. Will be booking again!
Jazmine, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excellent
Yank, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean
Jenny, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

I spent 3 nights with my family at the Hilton Cancun all inclusive, and our overall experience was phenomenal. I upgraded to a suite on the 7th floor with a beach view and a wrap around balcony with a pool view; it was big and beautiful and the kids loved it. Room service prepared and delivered 3 meals(pasta, a burger and a sandwich) in 30 minutes at 200am. The personnel was friendly and professional. The food was excellent at Auma, Maxal; Vela's buffets(breafast and dinner) were varied and outstanding. I wish I had been able to eat one of Vela's lunches. Sunan, the Asian restaurant, was so so. The Azulinda market had good food overall. Their chocolate and strawberry cakes were chewy because they were made with fondant, stay away from those. Their coffee is very good. I was not able to get a reservation for la luce. The Churros were great. It would be a good idea to get there early if you want to book reservations to their best restaurants, otherwise it can get complicated. They have a car rental service and a tour booking service on site and available shuttles to their sister property and the Cancun Airport. Kid's corner had ton of activities for kids including moving nights, spanish classes, face painting and si much more...It is a great place for kids and teens. All in all, it was an outstanding experience. I will definitely return if I am ever in that area of Cancun.
Thibaut, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything were excellent except for the Asian food at the Asian Restaurant. It was horrible!!! The Service was very poor. The food were terrible. It took 2hrs for my main course to come to me, and the fish was overcooked, chewy and rubbery, it is not fish! The noodle was from INSTANT NOODLE package (cheap). Japanese sushi salad was also with instant noodle! Sushi rolls were mushy-like! The chef should have learned and trained how to cook Chinese or Japanese food before offering to public!
Becky T. Lu, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Rania Hamdy, 3-night trip
Verified Expedia guest review

8/10 Very Good

No
Udoka, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Our stay was simply amazing. The food was so delicious. The staff was so polite and always available and ready to help. The rooms were clean and the entire property looked well managed! We loved it! 10/10
Vanessa, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The perfect resort for families with kids :)
Mariana, 4-night family trip
Verified Expedia guest review

6/10 Good

…
Dawn, 6-night family trip
Verified Expedia guest review

6/10 Good

If they change there staff I will give them a second chance, it is very expensive and the staff it is horrible, there is one of the restaurants that the specialist on meat, any of my nights at the property that was availability , only when I left, that it is ridiculous and I start since I arrived.
marco, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Yaritza, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Family friendly
Donald, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel , nice food , great times , thanks Hilton !!!
Azamat, 5-night trip
Verified Expedia guest review