6/10
Room was clean. Breakfast was great. Unfortunately, when we tried to shower in the evening there was no hot water. We ran it for over 5 minutes. Tried to call the front desk but no answer. The hot tub the next morning started off great but after a few minutes was extremely cold. When leaving we told the front desk about the issues. He said the hot tub was being filled while we were in it which is why it was getting colder. I suggested perhaps they put up a sign so guests know it’s not ready for use yet. He laughed at us and in a very snarky rude way told us it was being filled, as if we were idiots for getting in the hot tub and not knowing that. He said he had no idea why there was no hot water the evening before. We were very polite when informing them of these issues, specifically stating we aren’t complaining but wanted to let you know, but the disrespectful and rude response was unexpected and awful. We will not be back.
Sabrina
Viaggio di 1 notte