Burj Al Arab Jumeirah

The burj al arab never disappoints! We have been here before in march, and we absolute love it! Service is exceptional.

phone didn’t work, remote didn’t work, had to ask for laundry, conditioner was not good at all just name brand, beds were extremely uncomfortable with a mattress topper that was falling off during the night, breakfast was not worth the price, email communication was poor and they didn’t make note of changes that had been confirmed prior to, checkout was not smooth and you could tell staff were stressed out.

Each floor has a dedicated house keeper for any guest requests. 7-star for the service. The actual room and hardware is just like any other 5-star hotels in dubai. Definitely recommend checking out both swimming pools on the ground (infinity) and upstairs (18/f with full glass windows). Dinner at Nathan Outlaw restaurant was also very good.

An absolutely amazing stay to celebrate our Anniversary. We were given the most amazing room and the outstanding service we received was like none we have ever encountered before, well worthy of the 7 ☆ rating of this Hotel. From the lovely Jeena who greeted and farewelled us to our lovely butler Lillian and the fantastic valets who helped with our daily excursions and transport, we were so very well looked after. We were surprised with a delicious cake and roses for our celebrations not only in our room but also in the beautiful Al Mahara restaurant we chose to eat in, where we were presented with another two cakes and a long stemmed red rose, we were so spoilt. We got to ride a camel in the grounds and enjoy not only their amazing infinity pool but the very beautiful Talise Spa which is a must when staying at this gorgeous Hotel. All the staff we encountered were brilliant and looked after us so well. Thank you so much Burj Al Arab. We definitely look forward to returning

The service was fabulous--even the Manager came to meet and welcome us. The rooms were gigantic with wonderful views. Some of the colors were rather "wild" but basically we loved the luxurious feeling. The underwater restaurant was a wonderful experience.