Courtyard by Marriott Philadelphia Downtown

Hotel di gran lusso in pieno centro città

Great stay nice hotel And customer service

Excellent

The hotel is in the process of becoming a Autograph hotel and as a result removed some amenities that made me select this hotel initially when I started staying there 5 years ago. It is still lovely but the removal of some of the perks (ie pool, room service, etc) means I probably will not stay there again.

The hotels room cleaning service left huge bags of dirty/used linens scattered throughout the hallway of the ninth floor nearly all day. I had to move some out of the way to get to my room. There were also cleaning carts blocking access to the hallway while the room attendants were no where in sight. I should have taken photos but did not. There was an instance while waiting for the elevator the cleaning staff could be heard speaking extremely loudly, it seemed they were complaining. It was ALL very uncharacteristic of this hotel and a bit unsettling because the level of professionalism used to be at a high level. The only professionals were the desk employees and one of the bellmen.