4/10 Fair
Jan 20, 2025
Terrible stay
We were woken one morning by a family placed above our room. Children were jumping off of the bed and running through the room causing so much aggravation and zero relaxation. The hotels way of fixing this problem was making us move rooms and then placing a family in the room directly next to us throwing a birthday party and was anything but quiet or respectful. When calling to ask for a resolution the front desk assumed moving us once again would resolve this. We did not move and the problem proceeded leaving us to have to leave the hotel for a good amount of time just for some peace. Obviously choosing elsewhere to stay moving forward.
Verified traveler
3-night family trip
Verified Hotels.com guest review