Sheraton Palo Alto Hotel

Our stay was for a medical appointment at Stanford hospital. Irene was exceptional with accommodating us and helped us with all our needs. The grounds and pool areas were beautiful and relaxing. Everyone was so friendly. We love this place and will definitely be back.

It was hard to find my room-I walked around to all the buildings but the markings for the room numbers were confusing and I had to ask for help. The front desk staff were every kind and professional with my check in and with walking me to the proper building. The room was nice but the shower was really difficult to manage. I had room service, my order was incorrect, he food was ok but the man who delivered my meal was kind enough to make a second trip to make sure my order was correct.

Rooms are very out dated, dark with a musty / cigarette smell. Staff was friendly.

Was told at checkin that the hot water was not working but that it would be fixed shortly. Spent the day at the pool. 6+ hours later when we went to our room there was still no hot water and our room sounded like it was in a nightclub. Every footstep, every conversation in the hallway was right in our room. No other room available so we decided to leave. Had to ask for full refund which they agreed to and then charged me anyways. Have stayed here before without issue but this was a nigjtmare.

Our tv didn’t work. We had no reservation when we arrived. It was very loud and hard to sleep.