The Portman Ritz-Carlton, Shanghai

It's OK. The rooms are more what you would expect from a 4-star. The star rating has really lost its meaning. Or maybe the brand 'Ritz-Carlton' has lost its meaning. You won't walk into your room and say 'WOW, I've arrived'. You'll walk in and say 'Oh, OK'. I have no complaints. It's a nice 4-star hotel, but not a 5-star.

The room is not small but quite old

Our stay was incredible- from start to end the staff was lovely and the hotel is in a great location and great amenities. Particularly the visit was made exceptional by William (concierge) who helped us to not only arranged to help make our stay nicer but was mindful of the individual needs of everyone staying there- booking cars, negotiating prices with airlines and translating to a variety of organizations during our stay. He was a strong problem solver and was not simply answering the questions, but anticipated issues and was a great problem solver. In our opinion, William went above and beyond his role.

Rooms a bit dated but a fantastic location!!

No porter to pick up the luggage upon my arrival. Concierge takes a long time to get my luggage when I was already late for a return flight. The concierge was also unable to check which airport terminal I should be heading for when I told them that I am leaving via Singapore Airlines from Pudong. These are very basic information which a hotel concierge should have on their fingertips.