The Portman Ritz-Carlton, Shanghai

Staff were all very helpful all around the property from check in to check out. Very quick to help with anything you needed. Professional and service oriented. Room service food was great. Housekeeping kept the room very clean and thoughtful. My attendant Joe left a towel in the shape of a dog with a thoughtful note.

Stayed in Shanghai for a few nights of vacation. The hotel was nice and the staff were very helpful. The location was close to lots of shopping and the subway which gave easy access to the bund. It was very hard to find the hotel for the first time because it is tucked inside the Shanghai center. They could use some more signage around the building.

Incredible service as expected from a Ritz-Carlton. They even sent me an email in advance to ask if I had any special requests which is a first for any hotel I’ve booked through a non-hotel itself website. My request for a feather-free room with a bathtub was granted with no problems. The room itself was a bit shabby for such an expensive luxury hotel-it may be time for a renovation of the rooms-nd the sound of the elevator made it difficult to fall asleep.

Comfortable and convenient location. Housekeeping was clean and tidy. Long stay of one week. Pillows were constantly changed every alternate day and our room is clean as usual.

Nice property, great location, huge room. so glad to choose this hotel