2/10
My wife and booked this hotel about a week in advance through Hotels.com and the booking was confirmed and payment taken.
Two days before arriving I called to reconfirm and was told that the hotel would not honour our booking because "we were the only guests". I was given the phone number of a rep to talk to but she couldn't help. I asked her to refund the payment made and she agreed to do this. So far, 4 weeks later, the refund hasn't been made and the hotel and rep refuse to answer emails from both me and Hotels.com. I messaged the rep multiple times as well but again, she refused to reply.
DO NOT make a booking at this hotel!
Adrienne
Viaggio di 2 notti