Copal Tulum Hotel

Excelente Hotel/ Apartamento

Es estar en la comodidad de una casa/ apartamento y tener el servicio de un hotel. Excelente estadia, limpieza, todo lucia espectacular. volveria y recomendaria este lugar siempre.

Vacanza in famiglia di 3 notti, 6 mag 2021

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I love Copal Tulum

This hotel is Magical!! The entire staff is amazing !! ♥️🌺

Jamie, Viaggio di 1 notte, 23 apr 2021

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Excellent place to stay

The hotel was beautiful & the atmosphere was peaceful and relaxing , i didn’t want to leave . The staff were wonderful , super helpful and everyone was very nice !

Desiree, Viaggio con gli amici di 3 notti, 7 apr 2021

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Booked with hotels.com and Arrived for check in, guest services said they would not honor hotels.com pricing and charged us $40 extra per night. Will be reaching out to get refunded. Went out for adventures and came back to our room only to not be able to get to our room due to maintenance repaving our patio and floor room. Proceeded to front desk to get manager and she said they made a mistake and thought we had already checkex out. Unbelievable as she only apologized and offered no incentive. Room was fine with plunge pool in front patio overlooking but service was atrocious.

Crystal, Viaggio di 4 notti, 5 apr 2021

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very Loud Place

First time in Tulum, didn't realize how far the hotel is from the beach strip, so be prepared to spend money on Taxi they have set fees on the way to the beach but coming back is when the local taxi drivers can charge whatever they want specially if you are returning at night be ready to pay 2 or 3 times more, the hotel is a converted condominium building so if you rent a single room you will be hearing whatever the neighbors are doing....... With that said I had a few days where the neighbors were playing really loud music since 8 am and there was nothing I could do, also there was a group of women from ATL that got into an argument and it was very loud as well, however the Japanese restaurant on the second level is amazing some of the best food I had during my stay.

Omar, Viaggio con gli amici di 4 notti, 31 mar 2021

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Jungle Paradise! Nearly perfect, but a few cons

We loved it at the Copal Tulum Hotel, we are a family of 4 with a teen and a 7 year old and stayed in a one bedroom apartment with a private pool Pros: Easy parking, right outside reception along the sidewalk Beautiful large stylish apartment Common pool was amazing and our kids loved it. Nice temperature and plenty of shade to keep the sun at bay. All the staff were super friendly. They kept the mosquitos at bay with citronella, but a few still found their way into our room and bit us at night. Rooftop pool is beautiful and overlooks the hotel and jungle. We didn't spend a lot of time there as it's quite exposed, but worth the visit. Bikes and scooters for rental - looked good but we didn't rent them. Cons: Location, in a new area which is nice, but not that convenient to the beach and town (there's a secret road to the town that isn't marked on google maps). The road to the beach is busy and it's hard to find parking. We were encouraged not to visit the partner beach club and didn't bother with it Kitchen - it's a beautiful kitchen and while we didn't plan to cook, there was a lack of kitchenware so it would have been impossible. There were no bowls and we had to go to the restaurant each day to get then for breakfast. Private pool : such a disappointment, it's like a hot tub but freezing, so ended up being pretty much useless for us. Also, we were on the ground floor and the pool is not at all private with people walking along looking right in.

Chris, Vacanza in famiglia di 4 notti, 29 mar 2021

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Copal Tulum is beautiful !! 🌺🌺

Copal Tulum is very beautiful ! The entire staff services were impeccable!! Ivan was very professional and exceptional at the front desk !! Laly and all the beautiful ladies at the front desk were very professional and exceptional . The restaurants at the were very beautiful ! The staff was amazing ! Copal is very clean !! The housekeeping staff was amazing ! Moses gives the BEST massages ever !! What a wonderful beautiful soul! The owner should be VERY proud of his staff ! I loved staying here ! I will be back !! It’s very tranquil . I love Copal Tulum !! ♥️♥️

Jamie, Viaggio di 7 notti, 23 mar 2021

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Hidden Gym

Loved this tucked away Gem!!! The staff was amazing and communication was great. If you have any concerns they respond quickly. I highly recommend this place .. I stayed in the 3 bedroom and loved the pool which is more like a jacuzzi! But it was perfect. Would stay again.

Raina, Viaggio con gli amici di 3 notti, 12 mar 2021

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Well Worth it !

My stay at Copal was absolutely amazing, with this being my first time in Tulum, the staff was so friendly and willing to help me find activities and places to eat even covid testing so I can get back in the states. I can’t wait to go back !

Veronica, Viaggio con gli amici di 2 notti, 5 mar 2021

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Copal was amazing from check in to check out. The staff was gracious and kind, especially Jessica, Edison, & Carlos! Our rooms were clean and cleaned daily. The housekeepers used exceptional infection control measures which we loved working in the healthcare industry. The only complaint was the lack of proper face masking in the most essential department: FOOD HANDLING. The one night we tried the hotel restaurant several servers came over for water, appetizers, drinks, etc and they all failed to properly cover their mouth and nose. We ate off site from that first night experience. Other than that absolutely amazing!

Viaggio con gli amici di 3 notti, 4 mar 2021

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