Wyndham Garden Oklahoma City Oklahoma City

Very rude customer service!!!

This was our first time staying at a Wyndham. The lobby was warm and inviting and the staff were very polite and friendly when we checked in. Then it went downhill from there. The cleanliness of the room was beyond disappointing. The doors, walls, and carpet were filthy, and someone's dirty forgotten sock left on the floor. And to top it off we dealt with cockroaches. I haven't experienced this type of environment even in a motel 6! We booked last minute, the price wasn't much of a deal, then our experience was not pleasant. It would pay to check elsewhere.

Warning: when you book this hotel it comes out in your card statement as some Cafe Restaurant and not Wyndham. My credit card thought it as being fraud and canceled my reservation. Why on earth would Wyndham bill you as "restaurant"????

We had numerous issues with this hotel! first they put us in a room that smelled like cigarette smoke, after booking a non smoking room. They treated us almost like it was our fault, and we're hesitant on moving us, which they finally did. the water was shut off halfway through my shower, and when I called "maintenance problems" were blamed. Last but not least, we had a billing issue and got the run around between the hotel and hotels.com. So with all of these issues, I will never stay at this hotel, and I don't believe I will ever use hotels.com to book my stays any longer because of their lack of help with our issue!

Very nice inside and the bed was one of the most comfortable hotel beds I've ever slept in!