Went to check in so we could have time to eat at a nice restaurant and get to a show we had tickets for. Arrived 1hr 45 min early (just the way it worked out with traffic). Room was available but was going to charge $20 because we were early. On principle, we declined, left. Came back at 3pm check in time. Room itself was pretty nice. As a result, we didnt have time to eat but fast food to get to show. Elevator very dirty with entire plate of food on the floor. After 45min to clean it, still had food stains. Ice machine on our floor was completely empty. Breakfast, not so great. Extremely noisy in halls, got woke uo at 3am and again at 5am from loudness. Staff friendliness, so so. When checked out, asked that since they wanted $20 for early check in and we were checking out 3 hours early, did we get a $20 credit? Was kidding, but doesn't seem right. We are reward members and never been charged for a mere 1hr 45mins. If room wasn't ready thats one thing. We will NOT go back , wasn't worth it sadly. Tried to upload photos, but wont let me. What an anniversary trip 😪