6/10 Buono
19 ago 2025
I was disappointed with my room. Stay was 3 stars
The pictures looked so nice but once I got to my room it was not what I was expecting. The bathroom sink was re-caulk but it looked like it was done by a kid. It was not a smooth and clean job. There was caulking all over the sink which is totally unacceptable in my opinion. The body soap dispenser was broken for two days even though my room was cleaned, it never got changed. I was being left body soap bars to use instead. I had to complain and then I got it replaced. I should not have done that. Once the hotel services see something is broken, they should automatically replace it. The hair dryer was disgustingly dirty. Oily fingerprints and hard food residue all over. I had to complain and got a new one. The bathroom vanity tubing was replaced but the tubes that were used were bigger than the original so they had to cut a whole on the wooden shelf to make it fit. It looks really ghetto. My son lost his key card while swimming, so I told the front desk and they made me a new key and told me the old card was cancelled. I wondered how she had done that because we had 2 new cards but I chose to trust her since she does this for living. Well the key turns up and it worked. So the front desk clerk just didn’t care about it and lied to my face so she didn’t have to deal with it. Very disappointing. Cleaning staff and other working staff were so polite and nice. We love the welcome chocolate cookies as well. The pool and the fire were all nice but the pool does close too early.
Bettina
Bettina, vacanza in famiglia di 7 notti
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