Red Roof Inn Portland Portland

After calling to make reservations for ADA room with specifically a roll in shower, the hotels.com representative reassured us that they confirmed with the hotel that they had reserved us a wheelchair accessible room with roll in shower. However, when we arrived at the hotel they did not have any information on our reservation for ADA room let alone one with roll in shower. They did not have any available to even accommodate us. Thus the individual in the wheelchair could not take a shower, get into the narrow door to use the toilet or get under the sink to use it.

The hotel advertised wheelchair accessible showers but unfortunately the showers were not accessible to the anyone in a wheelchair when I informed the manager I quote we are in the business of making money not satisfying our customers. I was thoroughly disgusted unfortunately I really wanted to use the pool which had wheelchair or disabled accessible lift the managet was so rude I could not rebook another night.

The bad is not comfortable

Used hotel cause it is close to airport. Didn't know about pool till next am. Continantial breakfast was packaged rolls and oranges and bananas - rolls were ugly.

stayed at various Red Roofs across the country and this one is maybe a tiny bit below what an average Red Roof is but you get exactly what you pay for so have nothing to complain in terms of the actual room. It was clean and spacious. Yes, I also looked at a rusted fence outside as a previous reviewer but honestly, I didn't book the hotel to stare at rusted fences outside my window. The neighborhood is slightly below average as well but didn't feel like it was super dangerous. Some indians were playing cricket in the parking lot of the adjacent appartment complex. Doubt they would do it if there was a high crime rate. So yeah, overall this hotel deserves an exactly average rating for the price category.